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FAQs

Just click on the desired article and choose the size and quantity. This information will be stored in the shopping cart. You can repeat the operation as often as necessary by adding different products. When you finish your selection, simply click on the "Checkout" button and follow the indicated steps: personal data, billing details and payment method.
At the time of the completion of the purchase you can choose the payment method. The modalities available are: - Credit card: visa or mastercard - Paypal
Payment will be made in Euros (€). If the bank account is in another currency, the exchange rate used to debit the account will be automatically determined by your Bank / PayPal.
Shipping costs are free to countries in the European Union. For countries outside the European Union, customs fees and import charges will be borne by the customer. For more information see "Exchanges and Returns".
For Portugal and Spain, the shipment will be made by CTT®. For the remaining countries the shipment will be made by TNT®. For more information, see the "Exchanges and Returns" topic.
Yes. You can track the status of your order in the area of the reserved area.
All Ben Goji models are produced specifically for the customer. The estimated delivery time varies from 5 to 10 days, depending on the country.
See "Exchanges and Returns"
For countries outside the European Union, there may be customs and import taxes, which will be borne by the customer. We advise our customers to check with local customs for process and cost information.
Ben Goji works in a close relationship with the client. All shoes are produced especially for the customer. After receiving the order, the manufacturing process will begin. For this reason, we do not accept cancellations.
Ben Goji does not want to leave anyone out. We sell to all the world.
Once the returned order has been received, Ben Goji will analyze and confirm its conservation state and, once the return is approved, you will receive the amount corresponding to the item returned in the same modality in which he made his purchase. For more information see topic "Exchanges and Returns".
It is simple, practical and customizable. Just go to the menu "Gift card", fill in the form and you will receive in your email the gift card ready to send. On the "Gift Card" page you can find all the details.
It's a feature that lets you select the products you like. It is not an order or a reservation. When you want to buy, you just have to give continuity and finalize the purchase process. To add the product to the "wish list" just click on the icon.♡
Flávio Resende Rua do jardim, nº 86 4520-023 – escapães – Santa Maria Feira Portugal +351 913445110 geral@bengoji.pt

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